Last updated: 7 October 2026
This Privacy Policy explains how Nave Press collects, uses, stores and discloses personal information when you visit navepress.com, place an order, contact us, or otherwise use our online store.
If you have questions about this policy or about personal information we hold about you, contact us at navepressau@gmail.com.
Information we collect
Depending on how you use the site, we may collect:
- your name, email address, telephone number, billing address and shipping address
- order information, including the products you purchase, order value, shipping method, payment status and order history
- information you provide when you contact Nave Press for support, including correspondence and any photographs or documents you send us
- information you provide in a product review or other submission
- technical information such as your IP address, browser and device information, referring pages, and security or server logs
- cookie and session information used to operate the cart, checkout, payments and other site functions
We do not intentionally collect sensitive information unless you choose to provide it and it is reasonably necessary for us to deal with your request.
How we collect information
We generally collect personal information directly from you when you place an order, enter information at checkout, contact us, submit a review, or otherwise interact with the website. Some technical information is collected automatically by WordPress, WooCommerce, payment, security and hosting systems when you use the site.
How we use personal information
We use personal information where reasonably necessary to operate Nave Press, including to:
- process and confirm orders and payments
- send order, payment, fulfilment, shipping and tracking communications
- arrange printing and fulfilment of your books
- provide customer support and deal with damaged, defective, missing or incorrect orders
- prevent fraud, abuse and security incidents
- maintain business, accounting and legal records
- administer and improve the operation, security and reliability of the website
- comply with applicable legal obligations and resolve disputes
We do not sell your personal information.
Payments
Payments are processed using Stripe and, where selected by the customer, supported digital-wallet services such as Apple Pay or Google Pay. Nave Press does not receive or store your complete payment-card number. Payment providers may collect transaction, device and fraud-prevention information in accordance with their own privacy policies. You can read more about Stripe’s privacy practices at stripe.com/privacy.
Printing, fulfilment and delivery
Nave Press uses Lulu Direct to print and fulfil orders. To produce and deliver your order, we provide Lulu with information necessary for fulfilment, such as your name, shipping address and order details. Lulu may also process information required to provide shipping, tracking, customer-service and fulfilment services. Lulu’s privacy policy is available at lulu.com/privacy-policy.
Other service providers
We may disclose personal information to service providers that help us operate the store, such as website hosting, WordPress and WooCommerce services, payment processing, email delivery, security, technical administration, accounting and professional advisers. We limit disclosures to information reasonably necessary for those services or as otherwise required by law.
Overseas processing
Some of our service providers operate or store information outside Australia. In particular, Lulu Press, Inc. is based in the United States, and payment, hosting, email, security and other technology providers may process information in Australia, the United States and other countries in which they or their service providers operate. Privacy protections in those countries may differ from those in Australia.
Cookies and similar technologies
Nave Press uses cookies and similar technologies that are necessary for the website and store to function. These may be used to remember cart contents, maintain checkout sessions, support payment and fraud-prevention functions, remember preferences and help protect the website from misuse.
Your browser may allow you to block or delete cookies. Disabling necessary cookies may prevent parts of the store, including the cart or checkout, from working correctly.
Product reviews and submissions
If you submit a product review or other public contribution, information you choose to publish may be visible to other visitors. Technical information such as an IP address and browser details may also be processed for moderation, spam prevention and security purposes.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing support, maintaining business and accounting records, meeting legal obligations, preventing fraud and resolving disputes. Different categories of information may be retained for different periods.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. No method of transmission or storage is completely secure, so absolute security cannot be guaranteed.
Access, correction and deletion requests
You may contact us at navepressau@gmail.com to ask what personal information we hold about you, request correction of inaccurate information, or request deletion where appropriate. We may need to verify your identity before acting on a request, and we may retain information where we are required or permitted to do so for legal, accounting, security or dispute-resolution purposes.
Privacy questions and complaints
If you have a privacy question or complaint, please contact navepressau@gmail.com with enough detail for us to understand the issue. We will review the matter and respond within a reasonable period.
Where the Australian Privacy Act 1988 and Australian Privacy Principles apply, you may also have rights under those laws. Information about privacy rights and complaints is available from the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices or legal obligations. The date at the top of this page shows when it was last updated.